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Facebook Fan Page Advertising is Under-Utilized

[Originally published on the Linked-in Group, The New Media Congress]

If your member of Congressm doesn't have a Facebook page, they are squandering an opportunity to connect -- period. How about a case study:

Say you're a Senator from New Jersey (I picked this state because neither of the Senators have an active fan page.) Your state has a population of 8.7 million people. There are 2.3 million voting-age residents on Facebook; that's an extremely high percentage of your eligible constituents -- what percent reads a newspaper?

You can advertise to these would-be fans for pennies on the dollar of "old" media and the best part is, once they opt-in, you have carte blanche to regularly update them with news, events, and calls to action. This isn't a one-shot only opportunity.

Want to advertise only to people affiliated with the other party? You can do that. Have a specific city of set of cities you want to reach out to? We can do that. Need to nail down that elusive 18-21 year-old single female in college who is a fan of Twilight? No problem!

Now that you've built your page's fans up, you can advertise just to them -- super micro-targeted advertising that is non-invasive, cheap, and very effective.

One caveat of this is the questionable legality in negative advertising online, and the lack of clarity whether "I'm ... and I approve this message" must appear in an ad where you are only permitted 135 characters.

What do you think, has any one seen or run a Facebook-sponsored ad for a Politician?

Derek became a fan of Fixing Notifications Overload



Facebook notifications are messy -- we get far too many of them. "Like" a status and you may come back later to find dozens of notifications because a conversation about "what's going on tonight?" ensued. Here I've proposed a solution: consolidation.

It's my theory that Facebook actually does this on purpose; notifications are the catnip that keeps drawing us back, click and clicking, making them money on ad impressions.

Ultimately though, they should support the change I'm proposing. People would interact wth more posts, pictures and links on the site if they didn't need to fear becoming mired in notifications.

Join the cause here: http://www.facebook.com/pages/Fixing-Notifications-Overload/18158525803

A Neat Twitter Hack Using Bit.ly..

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Many people are still afraid of Clicking on hyperlinks generated by robot-generated looking link shorteners. Bit.ly among them is my favorite, the go-to shortener of twitter, and helpful for the open analytics. Here's a little "trick" you can use so your audience might not even be aware they're clicking a tracking link.

Any bit.ly link can have any subdomain. for example, I've created a short link to this blog, derekpangallo.com - as bit.ly/8ZeKQr. I can append to that anything I want and the link will still work, for example: SuperAwesomeFun.com.bit.ly/8ZeKQr links right back here.

Depending on your browser, the status bar might not even show all the way to the bit.ly part. Depending on your audience, they probably won't read the entire URL. Here's where twitter comes in.

The "Web" portion of your Bio only lists the first 10 characters of the address, then "..." to signify there's more. Check out how my page looks, with the status bar photoshopped up higher.



Now, I don't have to look like a spambot in my profile, but I can still track in real-time how many people click through to my blog from my Twitter. Now, I just need some interesting content to promote ...

Retweet?

Comcast Social Media Customer Service: More of the Same...

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Everyone goes gaga over Comcast's "proactive" customer service on Twitter. I'm not impressed.  

Several times I have tweeted about outages, billing errors, and so on, quickly receiving a reply from a friendly member of their staff - "May I help?" 

This awesome real-time outreach quickly loses its novelty when you realize the only "help" you're actually going to get is a link to support.comcast.com, or maybe their 1.800 number. I prefer the latter, because I have a qwerty phone, and don't remember how to spell "Comcast" on the number pad.

A while back I found that the company is trying to further soften their telephone customer service by having Shaq and Ben Stein answer the line, thanking us for calling Comcast. Besides being generally weird, I was disappointed there was no spanish equivalent provided, just the standard "un prima dos" lady. I ended up tweeting about that, and I think the response I got pretty much sums up the irrelevance of Comcast on Twitter:



Sure, mind not patronizing your customers on the phone or the internet anymore?
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